Independent assistance with your statutory complaints process
We provide Investigating Officers and Independent Persons to support your Stage 2 and Stage 3 statutory complaints process. Using the government guidance Getting the Best from Complaints as the basis of all our work, our reliable and responsive investigators are committed to help you meet your statutory obligations of ensuring:
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complaints are dealt with efficiently;
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complaints are properly investigated;
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complainants are treated with respect and courtesy;
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complainants receive, so far as is reasonably practical:
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assistance;
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advice;
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a timely and appropriate response; and
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an outcome of the investigation of their complaint.
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What we offer you
You will receive timely robust, well-written reports that are presented to the highest professional standards, detailing the investigator's findings, conclusions and outcomes against each point of complaint and recommendations on how to remedy any injustice to the complainant as appropriate.
All our investigations are fact-based assessments of events that have taken place, along with an objective review of compliance with the Local Authority's own policies and procedures, legislation, and statutory requirements and guidance. ​
​We provide the reassurance of Public Liability and Professional Indemnity Insurance and our investigators are happy to undergo enhanced DBS checks as needed if they are not already on the DBS update service.